Communication
Communication is simply the act
of transferring information from one place, person or group to another.
Types:
a.Verbal Communication
b.Non-Verbal
Communication
Basic four skills in English
Listening
*
According to Oxford Living
Dictionaries, to listen is
to give attention to sound or action.
*
Listening- one is hearing what others
are saying, and trying to understand what it means
*
Merriam Webster dictionary defines “to
hear something which thoughtful attention or pay attention to sound”
*
Listening involves identifying the
sounds of speech and processing them into words and sentences.
*
When we listen, we use our ears to
receive individual sounds (letters, stress, rhythm and pauses) and we use our
brain to convert these into messages that mean something to us.
*
Listening differs from obeying-the
result is not what the speaker wanted.
*
A person who receives and understands
information or an instruction
Hearing and Listening
|
HEARING |
LISTENING |
|
It is one way process |
It is two way process |
|
Perceiving
sound and receiving sound |
hearing
a sound and understanding what you hear. |
|
it
just happens all the time – whether you like it or not |
Requires
concentration so that your brain processes meaning from words and
sentences. |
|
Concentration
is not required |
Concentration
is required |
|
Subconscious
level |
Conscious
level |
|
Hearing
simply happens. |
Listening
leads to learning |
|
It is the reception of the sounds |
It focuses to understanding the meaning |
Listening Mode
Combative
or Competitive Listening mode
*
Competitive or combative listening
happens when we are more interested in promoting our own point of view than in
understanding or exploring someone else’s view.
*
We listen either for openings to take
the floor, or for flaws and weak points we can attack.
*
Eg. Court argument
Attentive or Passive Listening mode
*
We are genuinely interested in hearing
and understanding the other person’s point of view.
*
We are attentive and passively listen.
*
We assume that we heard and understood correctly,
but stay passive and do not seek clarification.
Active
or Reflective Listening mode
*
We are genuinely interested in understanding
what the other persons 'message
*
We are actively checking out our
understanding before we respond with our own message, by reflecting it back to
the sender for clarification.
Types of Listening
INTENSIVE LISTENING
*
Intensive listening tends to get
accurate information- focused on specific information
*
Eg. Election, Sports, exams, score.,
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This is all about analyzing the language
*
To understand every word, phrase,
sentence, expression and mood of the speaker
EXTENSIVE LISTENING
*
This technique is all about general
listening and getting the general meaning
*
It is for pleasure and interest without
paying attention to content and language
*
Eg. watching a movie, listening story
Process of Listening
Receiving
*
It is the intentional focus on hearing a
speaker’s message.
*
It is the primary tool involved with
this stage of the listening process.
*
This stage is represented by the ear
Understanding
*
Understanding is the understanding stage, we attempt to
learn the meaning of the message, which is not always easy.
*
Deciding what the message means to you
Remembering
*
Remembering begins with listening; if
you can’t remember something that was said, you might not have been listening
effectively.
Evaluating
*
The fourth stage in the listening
process is evaluating.
*
Evaluations of the same message can vary
widely from one listener to another.
Responding
*
Responding—sometimes referred to as
feedback—is the fifth and final stage of the listening process.
*
Your reaction to the message. It can be
emotional and intellectual
Some common barriers in the process of
listening are listed below.
1.Pre-judgments about the speaker .
2.Assuming that the speaker is going to give some
unimportant information .
3.Arriving late for a speech, presentation or
lecture .
4.Judging the speaker by his/her mannerisms, voice,
appearance, accent, etc.
5.Lack of concentration/interest .
6.Avoiding listening to difficult, boring or complex
information and selectively listening only to what is considered interesting.
7.Speaker or listener being distracted by
disturbances .
Tips
to Develop Listening Skill
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Be attentive
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Be willing to listen
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Listen for main ideas
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Understand the speaker point of view
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General motivation and energy
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Maintain proper eye contact with speaker
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Look for non verbal communication
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Answer the questions of the speaker
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